As we come to the end of a crazy 2020, many of us are suffering from COVID-19 exhaustion. But as two vaccines begin their rollouts, we’ve also begun to visualize what post-pandemic life might be like. Most would agree that the new normal that begins to take shape in 2021 won’t be the old one.
November’s disappointing retail sales follow a month’s worth of Black Friday and Cyber Monday promotions that brands hoped would boost consumer spending as 2020 comes to a close. Despite attractive deals, consumer uncertainty continues due to the dual concerns of illness and financial instability (see Gartner’s Consumer COVID-19 Concerns Tracker).
Artificial intelligence (AI) promises to help enterprises boost productivity, business agility, and customer satisfaction while shortening the time required to bring new products and services to market. Yet as more IT leaders plunge their organizations deep into AI science, many are finding disappointment rather than success.
From COVID-19 to top technologies to trends across the business, Smarter With Gartner covers all the topics that executives in every organization need to know about. This year, the Smarter With Gartner team equipped executives with insights to operate in an environment of constant disruption and change.
If you were to ask any major CEO about good management practices today, data-driven decision-making would invariably come up. Companies have more data than ever, but many executives say their data analytics initiatives do not provide actionable insights and produce disappointing results overall. 1 In practice, making decisions with data often comes down to finding a purpose for the data at hand.
In recent months, many companies have rushed to build digital businesses to overcome pandemic-induced disruptions and address shifts in customer behavior. In this episode of the Inside the Strategy Room podcast, we explore how to develop a digital offering quickly and effectively despite ongoing economic uncertainty. Two McKinsey experts—Ari Libarikian, global leader of our business building practice, and Akash Kumar, who focuses on digital, analytics, and business building—are joined by Wendy Barnes, the president of Express Scripts’ home-delivery business, to talk about launching digital initiatives with McKinsey’s Sean Brown
From finance to smart cities, distributed ledger technology is beginning to deliver on its vaunted potential in several key sectors.
Given the Bitcoin price craze in the face of the morose economy during the Covid-19 pandemic, one may assume that the distributed ledger technology (DLT)/blockchain bubble is ready to burst once again. However, new developments justify paying close attention to this sector
To compete with digital players, traditional insurers should consider building their own new digital businesses. Markers across four critical areas can show if insurers are on track
AI governance is a board-level responsibility to mitigate pressures from regulators and advocacy groups. Image: Mopic – stock.adobe.com IBM, Microsoft and Amazon all recently announced they are either halting or pausing facial recognition technology initiatives.
As the Covid-19 pandemic continues to evolve, managers around the world are bracing for new challenges ahead. Many of them wonder whether the strategic approaches that proved to be successful in the past will still apply to changed business realities in a post-pandemic world.
The crisis has forced every company into a massive experiment in how to be more nimble, flexible, and fast.
With the massive shift to digital resulting from COVID-19, video and live chat have emerged as the predominant channels for interacting and closing sales with B2B customers, while in-person meetings and related sales activities have dropped precipitously.
More than three quarters of buyers and sellers say they now prefer digital self-serve and remote human engagement over face-to-face interactions—a sentiment that has steadily intensified even after lockdowns have ended.
During its third-quarter earnings call on Monday, the company said it plans to roll out substantial changes to its mobile apps over the next year to integrate a range of new features, including enhanced direct deposit, check cashing, budgeting tools, bill pay, crypto support, subscription management, buy now/pay later functionality and all of Honey’s shopping tools.
According to Schulman, the company’s apps will be updated to include Honey’s shopping tools, like its Wish List feature that allows you to track items you want to buy, price monitoring tools that alert you to savings and price drops, plus its deals, coupons and rewards.
Sixty-nine percent of boards of directors say that the effects of the pandemic crisis , the economic crisis and the social crisis are accelerating digital business initiatives, according to the Gartner Board of Directors Survey, conducted in May and June 2020.
Surveyed corporate directors increased the development of digital products and services to maintain and accelerate their customer engagement, and help them reach their revenue growth targets.
