IT strategy and trend

  • Artificial Creativity?

    I couldn’t draw a picture of a dog riding a bike; I’m not that good an artist. What’s interesting, though, is that Chinese art has always focused on technique to a level that’s almost inconceivable to the European tradition.

  • APIs Do More Than Just Carry Data

    IBM describes them as allowing applications data and functionality to be made available to “external third-party developers, business partners and internal departments (within the same company.)” For example, a software program that maintains customer records could connect with

  • To be or not to be, digital, anything between is wasteland

    The rush for digital transformation is driving strong double digit growth rates among many technology service providers. Resolving the mismatch between revenue and process is a driver for digital transformation as

  • IT Report Card: Customer-Facing Applications

    Since then, companies have aggressively worked to enhance their websites and ecommerce channels using online chat, call centers, automated returns processes, and more, in an effort to deliver better

  • Is Web 3.0 A Data Revolution?

    Where Web 1.0 introduced a new global platform for digital consumption, and Web 2.0 enabled social networks and user-driven feedback, Web 3.0 represents the rise of a distributed “smart” Web rooted in blockchain

  • Why Enterprises Shouldn’t Follow Meta’s AI Example

    These enterprises typically start their AI practice under a particular business unit and then that is evolved to find a way to syndicate the AI knowledge to a centralized location (physical or virtual), often called a Center of Excellence, an AI Lab, or a Data Science Lab. But instead of

  • Why Chatbot Experiences Break Down and How Organizations Can Improve Them

    Chatbots and other automated customer service tools, like Interactive Voice Response (IVR), promise to help resource-constrained service teams do more with less. The potential cost savings are compelling as well. Chatbots could help the retail, banking, and healthcare sectors save as much as $11 billion by 2023, according to a recent estimate.