Types of Conversations with Generative AI
A study of 425 interactions with AI chatbots like ChatGPT, Bing Chat, and Bard reveals that different types of conversations serve distinct information needs, contributing to varied user-interface designs. Six types of conversations were identified: search queries, funneling, exploring, chiseling, expanding, and pinpointing conversations. The study found there is no optimal conversation length, with both short and long interactions supporting different user goals.
