Monica Caldas, Chief Information Officer of Liberty Mutual, is transforming the company into a tech-forward insurer focusing on a ‘wing-to-wing’ digital transformation. This involves mapping customer journeys and employee experiences, identifying areas where digitalisation can improve service, and involving all stakeholders in data stewardship. Caldas has introduced Executech, a tailored tech training scheme, and leverages generative AI to improve processes. She emphasizes that a successful data strategy is crucial for digitization.









