Being a digital-first company means closely listening and understanding your customer’s needs and working toward developing a customer-centric product or service.
With digital technologies, brands not only have to keep up with the changing customer behaviors but must even explore new ways to deliver significant value throughout the guest journey.
In addition to maintaining existing software in the tech stack, the development and testing teams work closely together to deploy new applications and feature sets throughout the year.
In addition to driving sales, digital programs enable McDonald’s to elevate customer engagement, measure marketing effectiveness and forecast future performance.
Specifically, Kempczinski credited strong cross-functional collaboration for the digital loyalty programs expedited success, noting that several company teams worked together to standardize infrastructure and align the system which paved the way for MyMcDonald’s Rewards — their first global digital offering.
Michael Spandau, CIO of Fender, spoke with InformationWeek about the needs that led the guitar maker to work with Lemongrass to run SAP on AWS.
Last month, we hosted an event on “Best Practices in ML Observability for Lending & Insurance” that featured a fireside chat with America First Credit Union’s Data Science Manager Richard Woolston.
In the wide-ranging interview, Woolston shared his thoughts on the use of AI in the financial services industry and how his team approaches model monitoring and ML observability. Here are some of the more pointed questions from that session, and Woolston’s takeaways.
How do you bring artificial intelligence into an organization that’s functioned perfectly well without it for decades? That was the challenge faced by Humana Chief Data and Analytics Officer Slawek Kierner when he joined the Fortune 42 healthcare insurance provider in December 2018.
“TIBCO Connect interconnects applications, processes, and devices in the cloud, on-premises, in the edge, or in a hybrid environment to get data in the form of APIs and real-time events,” Rajeev Kozhikkattuthodi, TIBCO’s VP of Product Management.
Every day, we use clinical, sales, and operational data to help healthcare providers and payers grow and succeed in the value-based care (VBC) environment. Through our HITRUST CSF® certified Healthcare Data Platform, we support payer-provider integration, health engagement, database marketing, and VBC operations.
In the age of advanced analytics and machine learning, humans can be in the loop, on the loop or out of the loop.
In supply chain, when humans are “in the loop,” they are the primary decision makers. Based on understanding — sometimes limited — of current complex conditions in the supply chain, they arrive at what they perceive as the best decision.
This blog was co-authored by Angel Shimelish, Sr. Product Marketing Manager, Azure for Operators. Across industries, organizations are venturing deeper into their digital transformation journeys every day, and the telco industry is no exception.
Accelo devoted all our resources and expertise to building a complete client work management platform, made up of essential products to achieve the greatest profitability.In this post, we discuss why, and how QuickSight accelerated our time to value in delivering embedded analytics to our users.
For fintech and payments company Fiserv, delivering on goals got complicated as more applications filled its wheelhouse, driving a move to microservices to be more proactive and nimbler. That was a central theme of a keynote at this week’s API World / AI Dev World conference, delivered by Clint Myers, vice president of architecture and CTO of account processing for Fiserv.
Editor’s note : Today we hear from Haitham AlFaraj, Senior Vice President of Technology and Operations, Yazeed Alfaris, Vice President of Application, and Faisal Alhatlani, Applications Planning & Control GM from STC, which does business as “STC.” Since 1998, STC has been a telecommunications leader in Saudi Arabia and the surrounding region.
Johnson Controls digital, information, and technology chiefs Credit: JCI Most companies of consequence have a chief information officer. Many others have chief technology officers, who might be the heads of product and engineering for a tech-centric company, or, for some non-tech sector companies, might be the heads of infrastructure or tech savvy leaders reporting to less technical chief information officers.
