• Five Trends To Consider In Customer Experience Technology In 2022

    To maintain a competitive edge, organizations will need to keep investing to stay ahead in a market in which customer experience technology is becoming more innovative at every turn.

    Cloud technology is enabling increased efficiency, improved ROI and better employee and customer experiences than was previously possible.

  • Customers Deserve Great Experiences … and So Do Your Agents

    We are now at an exciting inflection point in the customer service industry when tools are available to reduce the amount of manual data entry typically required of agents, while intelligently guiding them throughout customer conversations.

  • Why Are Pharmacies Deploying IoT Cold Chain Monitoring Solutions?

    The pharmaceutical industry uses a large variety of devices nowadays that require modern monitoring systems to help with temperature tracking, medication production, effective storage, distribution, and use

    Using IoT monitoring cloud-based solutions will allow better access to this information during cold chain products monitoring, an essential for the pharmaceutical industry.

  • Three Evolutions of Digital in Financial Services

    Financial institutions that successfully empower customer journeys use data to anticipate these needs after purchase and provide offerings that support the customer’s financial life.

    Digital ecosystems can use third-party data to help inform customers during the home buying journey

  • The Key Trends Shaping the Digital Advertising Market

    Given the growing saturation of the digital advertising market, there is an increasing need for contextualisation, in which advertisers place their marketing material where your customer is, but also be able to contextualise the campaign for the user based on their media consumption and habits.

  • Top 4 Brand Digital Commerce Personalization Trends In 2022

    Recently larger brands have been exploring digital commerce personalization for consumers interested in staying online to shop

    Email Consumer goods email campaigns are difficult to personalize because wholesale brands don’t receive the 1st party data required that direct-to-consumer brands capture at checkout

  • Supply chain security in 2022

    Whether you use code that’s been developed by internal teams or from external sources, it’s important to make sure the code management process is validated. It’s especially important when working with sources outside the enterprise to keep signing keys and certificates secure to ensure authenticity.

  • Can AI Lead the Way in Low Code/No Code App Development?

    Gartner predicts that by 2025, some 70% of new apps developed by enterprises will use low-code or no-code resources.

    Further, Gartner also projects 75% of large enterprises by 2025 will use at least four low-code tools for IT app and citizen development.

  • Lakehouse for Financial Services: Paving the Way for Data-Driven Innovation in FSIs

    Today, we’re thrilled to introduce Lakehouse for Financial Services to help bring data and people together for every FSI. Lakehouse for Financial Services addresses the unique requirements of FSIs via industry-focused capabilities, such as pre-built solutions accelerators, data sharing capabilities, open standards and certified implementation partners.

  • Enterprise Guide to Edge Computing

    Right now, the biggest business use cases for edge computing are for Internet of Things (IoT), artificial intelligence (AI) and big data, and other areas like virtual/augmented reality and streaming video optimization.

  • 7 IT Infrastructure Skills in High Demand

    While multi-cloud management can indeed simplify the control and visibility of hybrid/multi-cloud architectures, having a thorough understanding of how the overlay software interacts with each cloud provider’s infrastructure at a networking level is critically important from a performance and data security perspective

  • From CTO To CEO: The Pathway And Rewards

    Additionally, an increasing number of CTOs consider the shift to a chief executive officer (CEO) position as a natural career progression.

    At the same time, to be a great CEO, a CTO must be business-minded and an organizational-level leader who understands company operations.