Unless significant investments are made in building a cross-functional team involving ML engineers, security engineers, and privacy professionals, self-hosting an open-source LLM and training brings more
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How Proactive Customer Service Will Transform Customer Experience
Gartner research reveals that a dynamic customer engagement (DCE) strategy enables customer service and support leaders to transform their service experience through personalized proactive conversations with customers.
Customer service leaders must implement DCE to overcome the drawbacks of reactive experiences and move to a proactive service approach.