Category: Information technology

Areas where artificial intelligence has begun to show returns are industrial automation (smart factories), decision support in medical diagnosis, new drug formulations (e.g., COVID medications), and automating business processes such as fraud detection and intervention in financial transactions.

Another year has passed, and technology and digital remain on the ascent, as companies focus on each as sources of new revenue streams and resilience.

Like Arumugavelu, who says he and his C-suite colleagues will be using insights gleaned from these and other technologies to keep improving how Verizon serves customers, plenty of other CIOs will be focused on finding new, digital ways to enhance products and services.

“In any early [tech] disruption, the only way to make something real is with simple use cases,” says Chandrasekaran, whose team is looking into using virtual reality to help in nurse training and certification, with a goal of producing a prototype experience within a few months.

We’ve made a large move to be an agile organization to organize around our products versus organizing around our businesses. The reason for that is we need to be able to build solutions quickly and those local teams — the product, technology, data, and design leaders — they’re more able to see what’s happening in the market, make decisions quickly, decide what to build or what service to provide, and make sure we’re applying that for our customer versus being organized in a way that makes it more difficult to operate.