Tag: IT business IT

Customer loyalty programs and rewards schemes are often deployed at the roll-outs of fare collection and/or ticketing system upgrades (ie, switching to contactless or open-loop payments) by transport authorities

Positive customer reviews and surveys can elevate a brand’s search engine optimization ( SEO ) Consumers mainly post UGC on blogs with backlinks to product websites. Unpaid customers — who are trying to

Times were different back when we first got together. Things were simpler, more stable and not as unpredictable. It was perfect for the two of us. We had our routines, our ways of doing things in certain structures. We took our time to do what we needed to do, and we thrived at it.

Corporations are continuously rethinking and reshaping their business models influenced by advanced technologies, hybrid workforces, heightened customer expectations and, specifically, the internet’s

What starts out as a discussion of roles, responsibilities and reporting structures quickly becomes a conversation about marketing operations – how the team collaborates to deliver work, agrees on priorities, and

It is important to understand the unique characteristics of CDPs, as well as how they differentiate from what would be regarded as their forerunners within consumer data management protocols: Customer

Platforms that host e-commerce transactions include online marketplaces that sellers sign up for, such as Amazon; software as a service ( SaaS ) tools that allow customers to “rent” online store infrastructures; or open

Digital loyalty providers are coming up with more ways to help brands retain customers; providing them with special offers, and benefits such as discounts and free products. The driving factor for retailers’ increased

The new law prohibits the use of AI and algorithm-driven technologies in hiring unless the tools have undergone an audit for racial and gender bias within a year of its use, and the audit’s results must be made

The Gartner retail team recently collaborated to produce the Top Trends in Retail Digital Transformation and Innovation for 2022. Retailers know that agility and resilience for survival will come only through a bold “once-in-a-lifetime” proactive internal disruption. Our top trends group into 4 distinct

B2B payments are complex, involving multiple systems such as ERP solutions, accounting platforms, and electronic banking suites. They also leverage a mixture of near-real-time and batch data processes spread across multiple silos, making it difficult for that data to be automatically reconciled.

To maintain a competitive edge, organizations will need to keep investing to stay ahead in a market in which customer experience technology is becoming more innovative at every turn.

Cloud technology is enabling increased efficiency, improved ROI and better employee and customer experiences than was previously possible.

We are now at an exciting inflection point in the customer service industry when tools are available to reduce the amount of manual data entry typically required of agents, while intelligently guiding them throughout customer conversations.