Conversational AI with Apigee API Management for enhancing customer experiences

The pandemic has accelerated enterprises’ digital transformation investments , notably their efforts to use AI and the cloud to meet rising customer expectations. This means, among other things, that virtual agents and other interactive bots should be part of an organization’s customer service toolset.To provide the excellent experiences that customers demand, it’s not an option for enterprises to continue to rely on live agents, which are hard to scale, or outdated contact management systems with rigidly scripted flows, which are as likely to frustrate customers as to answer their questions.

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BrandPost: Application Modernization: A Foundation to Accelerate Digital Transformation

The COVID-19 pandemic came as a wakeup call for organizations to accelerate digital transformation. Enterprises acknowledged the need to digitally enable rapid innovation in developing and launching new business models and products, optimizing business processes, and responding to new requirements of both external and internal stakeholders.

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Tips for writing and deploying Node.js apps on Cloud Functions

The DPE Client Library team at Google handles the release maintenance, and support of Google Cloud client libraries. Essentially, we act as the open-source maintainers of Google’s 350+ repositories on GitHub. It’s a big job… For this work to scale, it’s been critical to automate various common tasks such as validating licenses, managing releases , and merging pull requests (PRs) once tests pass.

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