These eight charts show how COVID-19 has changed B2B sales forever

With the massive shift to digital resulting from COVID-19, video and live chat have emerged as the predominant channels for interacting and closing sales with B2B customers, while in-person meetings and related sales activities have dropped precipitously.
More than three quarters of buyers and sellers say they now prefer digital self-serve and remote human engagement over face-to-face interactions—a sentiment that has steadily intensified even after lockdowns have ended.

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IT Pivots: Survival Lessons From a Turbulent Year – InformationWeek

During its third-quarter earnings call on Monday, the company said it plans to roll out substantial changes to its mobile apps over the next year to integrate a range of new features, including enhanced direct deposit, check cashing, budgeting tools, bill pay, crypto support, subscription management, buy now/pay later functionality and all of Honey’s shopping tools.
According to Schulman, the company’s apps will be updated to include Honey’s shopping tools, like its Wish List feature that allows you to track items you want to buy, price monitoring tools that alert you to savings and price drops, plus its deals, coupons and rewards.

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COVID-19 Accelerates Digital Strategy Initiatives

Sixty-nine percent of boards of directors say that the effects of the pandemic crisis , the economic crisis and the social crisis are accelerating digital business initiatives, according to the Gartner Board of Directors Survey, conducted in May and June 2020.
Surveyed corporate directors increased the development of digital products and services to maintain and accelerate their customer engagement, and help them reach their revenue growth targets.

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History’s Lessons on Competitive Innovation

The Germans didn’t depend on a select group of high-level officers and industry leaders taking a “think tank” approach by deliberating their way to a new tactic, nor did they assume that the answer was (just) technology like planes and tanks.
If the problem during World War I was the inability to gain and hold an innovative edge, it must have seemed to French leaders that the interwar period promised just the breather they needed

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