Like Arumugavelu, who says he and his C-suite colleagues will be using insights gleaned from these and other technologies to keep improving how Verizon serves customers, plenty of other CIOs will be focused on finding new, digital ways to enhance products and services.
“In any early [tech] disruption, the only way to make something real is with simple use cases,” says Chandrasekaran, whose team is looking into using virtual reality to help in nurse training and certification, with a goal of producing a prototype experience within a few months.










