By leveraging customer data and other information, AI helps sales trainers understand sales representative performance, identify problems areas, and provide personalized feedback to them. We are aware that
Tag: IT business IT
Collecting the Right Customer Data: Balancing Personalization with Privacy
With this in mind, I want to explore how Customer Service and Support leaders should use this information, and how you can limit what you collect to just 5 things. A 2022 Gartner survey on personalization
Loyalty & Digital Ticketing: A Winning Combination?
Customer loyalty programs and rewards schemes are often deployed at the roll-outs of fare collection and/or ticketing system upgrades (ie, switching to contactless or open-loop payments) by transport authorities
What is user-generated content and why is it important?
Positive customer reviews and surveys can elevate a brand’s search engine optimization ( SEO ) Consumers mainly post UGC on blogs with backlinks to product websites. Unpaid customers — who are trying to
The Break-Up: “S&OP, We Need to Talk…..…”
Times were different back when we first got together. Things were simpler, more stable and not as unpredictable. It was perfect for the two of us. We had our routines, our ways of doing things in certain structures. We took our time to do what we needed to do, and we thrived at it.
e-business (electronic business)
Corporations are continuously rethinking and reshaping their business models influenced by advanced technologies, hybrid workforces, heightened customer expectations and, specifically, the internet’s