Mergers have become common in the telco industry, but the success rate is low. The merger of Indonesian telcos Indosat Ooredoo and Hutchinson Tri Indonesia seemed promising, with 49% revenue growth and increased subscribers. The key to their success? A focus on leadership challenges, building trust, a people-centric approach, and communicating a unified vision.
Cyber risk management is evolving, with a focus on incident response and business continuity. The emergence of the Chief Cyber Resilience Officer (CCRO) role signifies a shift towards prioritizing organizational resilience. Tia Hopkins, eSentire’s CCRO, emphasizes the need to anticipate cyber incidents and manage emerging threats, highlighting the growing importance of cyber resilience.
Startup culture thrives on agility, risk-taking, and collaboration in a fast-paced, flat organizational structure. It fosters innovation, attracts top talent, and drives economic growth. However, maintaining this unique culture presents challenges, especially during rapid growth. Understanding startup culture’s impact and challenges is crucial for professionals to drive innovation and competitiveness. [Source: techtarget.com]
The World Economic Forum’s annual meeting in Davos, Switzerland was dominated by discussions on artificial intelligence. Despite its rapid adoption, executives are skeptical about AI’s impact on productivity and express concerns about talent shortages, ethical use, and societal apprehensions. They foresee substantial productivity gains being several years away. The prevailing sentiment is one of caution and a need for responsible experimentation.
The article explores the challenge of aligning intentions with behavior, delving into the influence of the unconscious mind and providing strategies for overcoming this conflict. Drawing on neuroscience and psychology, it suggests honest self-evaluation, embracing discomfort, enhancing awareness, seeking assistance, and taking responsibility as essential steps toward managing our inner impulses and achieving behavioral alignment.
The AWS Enterprise Strategy team recommends a diverse selection of books for executives, covering topics from technology ethics to business transformation. Key recommendations include “The Ethical Algorithm” for ethical technology use, “The Innovator’s Dilemma” for understanding disruption, and “The Culture Code” for building high-performing teams. The list offers valuable insights for leaders navigating the challenges of the digital age.
Customer Experience (CX) encompasses all business efforts to prioritize and manage customer interactions. From an IT standpoint, this involves seamless order fulfillment across e-commerce and retail outlets, unified customer-channel communication, and a comprehensive view of the customer journey. However, IT often takes a backseat in CX projects, despite its potential to enhance system integration and user interface for optimal customer engagement.
Corporate AI investment is surging, with generative AI budgets forecasted to grow over 73% by 2027. However, only a few companies are leveraging these technologies effectively. Ursula Soritsch-Renier, from Saint-Gobain, emphasizes human-focused digital transformation, prioritizing hiring, outside-in perspective, job enhancement through AI, and tech literacy for executives. Her approach offers insights into leveraging AI successfully.
CEOs prioritize organizational resilience and emphasize technology as a key enabler, but only a third feel they’re getting the expected value from digitalization. CIOs face challenges in being seen as strategic partners, such as lacking business acumen and struggling to reposition IT from a back-office function. However, companies can redefine IT by aligning it with business, understanding technology’s value, and developing transformative solutions.
Business and technology leaders struggle to understand each other’s roles, hindering digital transformation. To bridge the gap, alignment around common goals is key. Prioritizing short-term projects and encouraging agile feedback fosters collaboration. The “two-in-a-box” model, employing both tech and product managers, breaks down barriers and emphasizes a unified approach.
The rapid rise of AI, exemplified by ChatGPT’s success, sparks questions about its impact on managerial work. The interplay of “System 1” and “System 2” thinking in humans, and the parallel in AI, leads to a proposal for “System 3” thinking, showcasing the potential for humans to complement AI and maximize decision-making.
In 2017, Merck faced the NotPetya cyberattack, seeking $1.4 billion in damages from insurers who invoked war exclusions. The case settled confidentially after years of legal battles. This could have set a precedent for cyber insurance but remains ambiguous. With rising cyber threats, more disputes between insurers and policyholders may follow.
In 2023, unprecedented challenges emerged, from AI upheaval to workplace evolution. INSEAD’s expert insights bring clarity amid chaos, offering strategies to navigate and shape a better future. Key themes include AI disruption, workplace enhancement, organizational adaptability, leadership development, and proactive business action for global problem-solving. For more information, visit knowledge.insead.edu.
The C-suite has expanded over 30 years, including roles like Chief Data Officers (CDOs), pivotal in data-driven decision-making. Yet, CDOs often lack resources and are misunderstood as mere governance overseers, when their role is critical in driving innovation. The concept of “reverse causality” hinders innovation by overemphasizing predictability. Empowering CDOs as builders and innovators, rather than predictors, can transform them into catalysts for strategic growth and innovation in businesses.
