Are AI chatbots making us lose control of our brains?

Woman giving presentation on declining attention spans and AI shift with audience listening attentively

For IT teams, the practical issue is not whether AI chatbots are useful, but where they are inserted into the workflow. The more they sit between people and the source material, the more organizations risk turning a tool for augmentation into a layer of cognitive offloading. That has implications for review depth, decision quality, and how much context survives handoff across teams.

Enterprises should treat chatbot use as an architecture and governance problem, not just a user-choice problem. If employees routinely ask models to summarize, draft, or evaluate content, the organization needs boundaries around what can be delegated, what must remain human-reviewed, and which tasks require direct engagement with original data, policies, or evidence. Otherwise, the easiest path becomes the default path.

There is also a measurement gap. Productivity gains from AI are often visible immediately, while erosion in critical thinking, recall, or judgment is harder to observe. That makes lightweight operational controls important: task classification, review checkpoints, and explicit expectations for when outputs are acceptable versus when deeper analysis is mandatory. Without those guardrails, leaders may optimize for speed while quietly degrading decision resilience.

For technical leaders, the challenge is balancing efficiency with cognitive durability. The most sustainable deployments will be the ones that preserve user effort in the parts of work that build expertise: reading source material, comparing alternatives, validating claims, and making final calls. In other words, AI should compress repetition, not replace the mental work that organizations depend on for quality and accountability.


This week Iโ€™ve been at SXSW London. Thereโ€™s been music, film, and a lotโ€”and I mean a lotโ€”of talk about AI. I also had the opportunity to sit down with Gloria Mark, a psychologist at the University of California, Irvine, who has spent the last 30 years studying how people interact with digital technologies.

Early in her career, the biggest concerns were the potential impacts of internet and email use on our brains. We may laugh those concerns off today, but itโ€™s true that as the technologies became more ubiquitous and ingrained in our daily lives, our attention spans began to shrink.

Mark is worried that things are only getting worse. The title of our session was โ€œHave we lost control of our brains?โ€ Unfortunately, Mark told me, the answer is yes.

Around two decades ago, Mark started wondering about how our use of devices might affect our attention spans. She set up what she calls โ€œliving laboratories,โ€ using sensors and trackers to monitor adult volunteersโ€™ attention, mood, and behavior when they were using devices.

In 2003, she found that the average user had an attention span of around two and a half minutes. Thatโ€™s how long people could spend focused on one thing before moving on to something else. โ€œThat surprised me at the time,โ€ she told me duringย our session on Wednesday. โ€œI thought: Wow, this is really short.โ€

But when she repeated the experiment in 2012, she found that attention spans had shrunkโ€”all the way down to around 75 seconds on average, she said. In research she conducted between 2014 and 2020, attention spans shrank further stillโ€”to a mere 47 seconds, on average. Yikes.

And itโ€™s not good for us. Mark told me that sheโ€™s found switching our attention so frequently is stressful. โ€œWe would have people wear heart rate monitors, and โ€ฆ we would see direct correlation between switching attention fast and stress going up,โ€ she told me.

All this distraction makes it harder for us to get stuff done, too. โ€œIt just takes longer to do any single task if youโ€™re switching your attention,โ€ she told me. โ€œItโ€™s not great for performance. Itโ€™s not great for our emotional well-being.โ€

And thatโ€™s for adults. What about the effects of digital technologies on children? A few months ago, Meta (which owns Facebook and Instagram) and Googleโ€™s YouTubeย were ordered to pay millions of dollars in damages to a 20-year-old woman who had accused the companies of creating products that led her to develop a childhood addiction.

Just a couple of weeks ago,ย Meta settled another lawsuit, this one brought by a rural school district in Kentucky. The district had also accused the company of designing addictive products that were harmful to students and had sought more than $60 million to cover the costs of their mental-health needs. Around 1,200 other school districts are taking similar legal action against social media companies.

But social media isnโ€™t all bad, all the time. It can provide opportunities for some people, including those from marginalized groups, to form connections that might otherwise be difficult. Aย Original Postii/S0747563224000621">2024 survey of LGBTQ+ teenagers found that while some described social media as a place of rejection and fear, others described it as a place where they felt a sense of belonging, where they could develop friendships and cultivate their identity.

In truth, we canโ€™t definitively say what effects using social media is having on children across the board, says Mark. โ€œThere have been lots and lots of studies, and the evidence is to date inconclusive,โ€ she told me. (Despiteย what you might read in best-selling books on the subject.)

Mark is hopeful that large, long-term studies might finally start shedding a bit more light on this question. An effort of this nature isย underway in Australia, which enactedย a social media ban for under-16s at the end of last year.

Given this uncertainty over a 20-year-old technology, I wondered if Mark had any thoughts on the potential impacts of AIโ€”an obviously much newer offering that within the space of a couple of years appears to have becomeย deeply integrated into our digital lives.

She told me sheโ€™s worried.

When we put in effort to do somethingโ€”such as evaluating or summarizing contentโ€”weโ€™re doing whatโ€™s known as โ€œdepth of processing,โ€ she told me. โ€œWhen youโ€™re actively engaged with information, youโ€™re processing it on a very deep level,โ€ she said. โ€œThen youโ€™re more likely to learn it, to understand it, [and] to retain it.โ€

Thatโ€™s not happening when most people use AI bots like ChatGPT, Claude, and Gemini. When we ask these tools to write, summarize, or evaluate for us, weโ€™re no longer doing that depth of processing. โ€œYouโ€™re deferring your cognitive work to AI,โ€ she said. โ€œAnd itโ€™s not good for us.โ€

The risk is that our cognitive abilities will weaken over time. โ€œIf youโ€™re not constantly exercising your muscles, they can atrophy,โ€ Mark said. โ€œAndย thatโ€™s exactly what can happen with our minds.โ€ People with weaker critical thinking skills are more likely to fall prey to misinformation, she added.

Interactions with AI-powered โ€œsynthetic companionsโ€ can be just as harmful. Relationships between human beings take workโ€”time, effort, and understanding. None of that is needed if youโ€™re forming a relationship with a sycophantic bot. The โ€œmuscleโ€ we risk atrophying here is emotional intelligence, which surveys suggest is already on the decline, said Mark.

Sheโ€™s not painting a particularly rosy picture.

โ€œIf we continue on this trajectory, attention spans are diminished, loneliness is rising, boredom is rising, emotional intelligence decreasing, and actually our sense of purpose, according to studies, is also decreasing,โ€ she said.

Luckily, she thinks we can course-correct by changing our relationship with these technologies. The key factor is effort.

The more effort we put into something, the deeper the satisfaction we stand to gain, Mark told me. That means making an effort to read a book rather than skimming its summary, and to meet with friends in person when you can. Try not to use GPS in places where you can probably manage without it.

โ€œI love technology; we canโ€™t give it up,โ€ she told me. โ€œ[But] we have to learn how to create new life routines.โ€

This article first appeared in The Checkup,ย MIT Technology Reviewโ€™sย weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first,ย sign up here.

https://www.technologyreview.com/2026/06/05/1138427/are-ai-chatbots-making-us-lose-control-of-our-brains/

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