The COVID-19 pandemic sent companies, governments, and public agencies across the world scrambling to find new ways to deliver services. Workforces shifted to working partially or even fully remotely; existing services were scaled up or down and reconfigured to changes in demand; and essential new services were rapidly introduced to deal with new delivery needs in policy making and business.
Source: Original Postublic-and-social-sector/our-insights/ahead-in-the-cloud-transforming-public-sector-performance">Ahead in the cloud: Transforming public-sector performance