When the COVID-19 pandemic laid bare the flaws in global supply chains, chief supply chain officers (CSCOs) zeroed in on finding short-term solutions to structural and organizational weaknesses. Now, the time has come for addressing longer-term concerns — including those that their CEOs already voiced in 2019. “When we asked business leaders last year about their outlook on 2020, a global pandemic was certainly not on their list,” said Thomas O’Connor , Senior Director Analyst, Gartner, during the virtual EMEA Gartner Supply Chain Symposium/Xpo, 2020 .
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