Telecommunications providers are under a lot of pressure. Customers increasingly expect one provider to meet all their telephony, digital entertainment, and broadband needs. And as the choice of providers increases and switching costs decrease, it’s harder than ever to create and maintain loyalty.
Bestseller No. 1
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SaleBestseller No. 2
TV Favorites
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- 112 Pages - 11/01/1993 (Publication Date) - Hal...
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Source: How one telecom reimagined IT to better serve customers with more personalized content